Djalie Blog

This is what you get when you join our winning team at The Ascott Limited.
Ascott International Management Indonesia is a member of The Ascott Limited, Asia Pacific, Europe and Gulf Region’s largest serviced residence company. We are expanding our operations, and would like to encourage suitably qualified Indonesian nationality to apply for the following position.

Working closely with the lively and energetic person, you will assist in the management of operation matter. You will be challenged in a fast paced yet exciting environment.Position Summary:

• The Assistant Guest Services Manager plans, directs, or coordinates activities of the Serviced Apartment. He/she is responsible for managing the team of Guest Relations and making sure that the Front Desk offers a warm welcome, speedy and efficient check in and check out.

Responsibilities:

• Ensures that all guests are attended to at the Front Desk.
• Pays special attention to important guests and makes sure that they are satisfied with all aspects of stay in the Serviced Apartment.
• Assists in answering inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
• Monitors record of room availability and guests’ accounts using computers.
• Deals with complaints from customers and ensures that customers are appeased.
• Ensures that cash advance or cash received upon check out are handled properly by Guest Relation Officers.
• Performs simple bookkeeping activities, such as balancing cash accounts when needed
• Performs any other duties as required by the Front Office or Management.
• Reviews activities in the Operations Department and devise strategies to make improvements within the department to enhance efficiency.

Requirement:

• Diploma in Hospitality.
• At least 3 years experience in the Assistant Guest Services Manager position in the hospitality industry.
• Diploma in Hospitality.
• Pleasant personality for hospitality industry
• Sharp, Detailed, Meticulous, Display of cheerful, pleasant and warm disposition.
• Good command of spoken and written English
• Ability to work independently
• Good team player and service oriented
• Computer literacy required

Excellent career growth opportunities are available for the right candidate.
Please submit resume stating qualifications, experience, expected salary and a recent photo to:
Human Resource Department
email: sulastri.sulastri@the-ascott.com and recruitment.jakarta@the-ascott.com