Djalie Blog

BERLIANKREASI ANEKATEKNIK, PT

We are growing IT Company located in Jakarta specializing in a total System solution, including hardware and application development. We are a small organization where individuals are counts and where new ideas are encouraged and valued, as well. The work is challenging and demands are high, with the opportunities for those who share our winning attitude. We seek talented, highly motivated people who can contribute to our friendly and positive working environment.

Technical Support Engineer

TECHNICAL SUPPORT (TSU)

We need the most brilliant IT people in Indonesia to create solutions for our outstanding customers. Will you dare to accept our challenge? Show us how talented you are!

General Qualification

• Work Experience at least 4 years
• S1 is a must from any major, IT preferably.
• Good communication and negotiation skill both in Indonesia and English
• Very high attention to detail.
• Able to work in team, under pressure and tight deadline.
• Wide range of knowledge about software, hardware, networks, etc
• Experience as Helpdesk Staff is a plus
• Able to track and manage issues
• Provide users with assistance on computer hardware. software or applications.
• Help the user solve specific problems.
• Understanding the problems and conducting diagnosis.
• Escalating problems through Technical Support levels as needed.
• Issue tracking and recording in Technical Support log.
• Communicate issues and produce reports to PMU

Excellent Interpersonal Skill

• Good communication and negotiation skill both in Indonesia and English
• Very high attention to detail.
• Able to work in team, under pressure and tight deadline.
• Wide range of knowledge about software, hardware, networks, etc
• Experience as Helpdesk Staff is a plus

Technical Skill

• Able to track and manage issues
• Provide users with assistance on computer hardware. software or applications.
• Help the user solve specific problems.
• Understanding the problems and conducting diagnosis.
• Escalating problems through Technical Support levels as needed.
• Issue tracking and recording in Technical Support log.
• Communicate issues and produce reports to PMU

How to Apply

Send your résumé/CV and recent photograph to hrd@berkatweb.com. Write the position code: TSU in the Subject line.

Please note:

• Only apply if you meet above requirements.
• Only shortlisted candidates will be notified.
• Directly attach CV in doc or pdf format. Zip file is unacceptable.

Max attachment size: 200KB.

Additional Information:

• Employment status: contract based
• Length of contract: 18 months
• Available positions: 1